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Terms & Conditions










      Terms and conditions      

Ordering Information

 We reserve the right not to ship an order if the shipping charges have not been paid in full or for any other reason. Office hours are 10:00 am –5:00 pm Pacific Standard Time Mon.—Fri., and by appointment on Sat and Sun. Please leave a message with your name and number if we are not available. . 

Lay - A - Way Payment plan Terms.

90 Day Layaway plans require a 20% deposit when order is placed and can be paid by Money order, Personal Check, or Credit card. Customer must call in Credit card information for initial deposit and call in each additional payment. We do not invoice or bill the additional payments, use your online order page as to keep track of payments made as we will note in our system the date and amount of each payment. There is a 1.5% transaction fee for our Layaway plan, this fee is assessed when the order is placed online. If for any reason you need to cancel your order there is a 5% cancellation fee for all payments received up until the cancellation date. No merchandise will be shipped out until the final payment is made in full and cleared if paying with Personal check or Money order. Layaway is only for 90 days, if you need longer to make final payment please contact us as soon as possible for an extension. Once we receive 3/4 of the total balance due your items will be prepared for shipping, if there will be any delay on your order we will notify you of any delays.


All shipping costs that are given are estimates and may vary slightly at time of shipping due to fluctuating prices from UPS along with additional fuel surcharges. We will e-mail you if the shipping amount changes. All of our packages are shipped UPS ground or Freight unless otherwise specified. We utilize the UPS rates online to give you shipping estimates. Please allow 7- 21 days for ordering processing and packaging, depending on stock availability at the time of purchase.  Customer can email us to check stock on their order prior to ordering.  We do not ship our orders out the same day they are placed as we do not stock all our items so that we can give you the best possible prices. All freight orders must be accepted at time of delivery, if any items are damaged or missing, please mark this on the invoice before signing or AMB Furniture and Design LLC will not be responsible for any damage. If for any reason any freight orders are refused the customer will be billed any charges incurred for return or redelivery of the order under any circumstances.

Local Delivery and Local Pick Ups (Southern CA only)

Local deliveries require phone confirmation of appointment prior to delivery.  Local Deliveries are ground floor deliveries unless otherwsie pre-arranged before the date or made with the driver, an additional fee may apply for stair carries.  Local delivereis are just delivery of the item,  no assembly or debris removal included, unless otherwise pre-arranged and paid for before the day of delivery with driver making the appointment.  If we miss the appointment due to un-forseen cirsumstances, truck breaking down or major traffic, we will re-schedule as quickly as we can.   Local pick ups require a Photo ID Card and Credit card (that was used for purchase) of the person who placed the order at the time of pick up.

Payment Types

We accept these credit cards, MasterCard, Visa, AMEX, Discover, money orders, cashier's checks, PayPal, and personal checks with a 2 week hold on shipping for check to clear.

Damage Claims

Damage claims process and terms for UPS ground only.  If an item is damaged in transit all damage claims must be made in writing by e-mail with-in 5 days of receipt of shipment.  If the damage is not noted with-in 5 days of receipt of the package by UPS ground only then AMB Furniture and Design is not responsible for any repair, replacement or re-imbursement of any kind. If the customers initiates the claim with UPS and the item is returned to AMB Furniture and Design this does not constitute a refund of any kind partial or full. The customer must specify not to have the item picked up for inspection from UPS at the time the claim is made. All claims are subject to UPS approval to be re-shipped or refunded; this process usually takes 1-2 weeks. If the customer notices damage to the item and e-mails us the information needed, we do require photographs of any and all damage for us to file any claim for damages from UPS or any Freight shipment. 

Damage claims process and terms for all Freight shipment orders. In the event that an item is received with damage from any freight shipment all of the damages must be noted at the time of delivery on both copies of the Waybill receipt is signed for shipment.  Inspect all packages at the time of receipt and do not in any case write CONCEALED DAMAGE on any paperwork even if instructed to by the freight delivery agent and do not refuse any item or the entire shipment as the customer will be charged the full freight amount of shipping the item or items to and from the origin to the destination plus any applicable re-stocking and storage fees incurred by the freight company or AMB Furniture and Design.  Once the damages are noted on the waybill or receipt you must fax over the forms including photos of the damages noted and the claim will be filed with the freight company.  If the items can be repaired the freight company will re-imburse for repairs, if the item is un-repairable then the item will be re-shipped or the repair will be reimbursed once the claim has been paid by the freight company, this process can take up to 8 weeks.  If the freight service misses an appointment we do not refund and part of the shipping costs for re-imbursement of time taken off from work or help being paid to move the items or assemble them on the delivery side. The items cannot move to another location until the claim is finalized or the claim will not be paid if they ask for inspection of the items, please make sure the items are available for inspection or the freight claims will not be paid.  We only go through the freight claims for repair or replacement of damage during transit. As this type of damage is paid for and covered by the shipping costs.

Free Shipping Promo Refunds or returns

When items are ordered under the Free shipping promotion applicable shipping fees will be deducted from any Refunds or Returns that fall under our Terms and conditions.  Shipping fees are calculated by actual rates from UPS for the individual packages shipped or by the actual billed rate from the freight service.  Shipping charges to and from the customer's location will be deducted from the items price before any fees are refunded.

Returns , Missing parts & Backorders

If you have any problems with your order or you need us to track a package please e-mail us immediately. If you are missing any pieces to your order please contact us within 5 days to report the missing pieces and we will process the request with our suppliers for parts, this process can take up to 7-21 days depending on availability of parts. Some parts are shipped out by the manufacturer direct, others will ship from our warehouse and all parts orders are shipped basic ground delivery. If you wish to make a return for any reason please contact us within 5 days of receiving the order. Customer pays return freight plus a 10% - 20% restocking fee for all returned merchandise. If items arrive with damage, we reserve the right to replace the damaged part or send out a new item to satisfy the order. If customer does not want the item it is treated as a return and all conditions will apply if customer refuses replacement. Transactions already processed that are canceled after 24 hours incur a 3% transaction fee charged by our credit card companies. Any cancellations after the order has been picked up from our warehouses and have not been shipped incur a 10% re-stoking fee that applies to any items that are not in our regular stock, please call or e-mail about our regular stock items. We do not reimburse any shipping charges to or from the customer for returns. Products will be delivered when they come back in stock unless customer cancels their order prior to shipment. All returns for any reason damaged or otherwise need to be in original manufacturer packaging and un-assembled. Once the item has shipped out any cancellation will be treated as a return and will incur all shipping charges and re-stocking fees. All sofa orders, Mattresses, Rugs and Sheets are final sale and are not returnable, all custom sofas and custom pillows are non-refundable once the order is placed. If any of the above non-returnable items are refused or returned no refund will be given. Please be patient if your item is out of stock, we do buy from several importers and items are in and out of stock all the time, we are a low price furniture retailer and do not stock these items in a huge warehouse so that we can bring you our online discounts and great low prices.  If the item is on back order or is discontinued we update our website and the system does not e-mail every update so please check in the system periodically for updates on the order.

Warranty Information

 AMB Furniture and Design, or it's affiliates or employees offer no warranties expressed or implied by e-mail or phone for any of the products sold, individual manufacturers warranties may apply to certain products and those products will include warranty information provided by the manufacturer. AMB Furniture and Design, or its affiliates or employees are in no way responsible for the servicing, repair, or shipping for any items that may be covered under the manufacturer warranties.

Order Cancellation policies

Any order cancellation needs to be done by phone with a customer service representative with A.M.B. Furniture and Design only. All orders that are canceled and the products are not in our warehouse are charged a 3% cancellation fee to pay for credit card processing charges. Any orders that are canceled and the order is in stock and ready to ship out are to be charged a 20% re-stocking fee since we do not stock items in our own warehouse and our vendors charge us this fee to take back the items.

Availability & Pricing

Prices, style, & availability subject to change without notice. Substitutions of like styles on items when manufacturer changes styles may occur without prior notice. We reserve the right to cancel an order due to pricing or listing errors.

Discounts may be given, or prices raised due to style changes.

Discounts given for large orders please feel free to e-mail us.

Clearance Items

All clearance items are sold as is no return, refund or exchanges, some items may have prior damage or wear either from transit or warehouse storage. No repair or replacement will be made on clearance items. As they are not sold as a new product and only as clearance items.

Website Descriptions and measurements

Custom order throw pillows

All custom made to order throw pillows are measured before they are sewn and stuffed therefore the sizes will be a bit smaller as the manufacturer measures the fabric flat then sews and cuts it.   Custom made pillows returned to us for any reason will be charged a 40% re-stocking fee since these are made to order and cannot be returned to the manufacturer.

All our merchandise is described from the photo shown of the product from our manufacturers details, some items may vary slightly in wood tone, fabric, or measurements. We are not responsible for slight measurement or descriptive errors, if you have any questions please feel free to ask us before you purchase to verify any measurements, colors or wood tones.  Any returns for the above reasons need to follow our returns policies.

Bronze Freight Delivery

Basic ground curbside level delivery  (no stair carries)

Oversized-Item Delivery ( Freight delivery) Policy

Oversized items are normally delivered within 1 to 6 weeks from the order date. These items are shipped via freight carrier directly to your shipping address. We are unable to ship oversized items to rural routes, remote areas not in close proximity to areas commonly serviced by freight carriers, APO/FPO addresses, P.O. Boxes, Alaska and Hawaii. All oversized items are shipped at our freight shipping rates, unless otherwise specified.

Important Delivery Information 

The freight carrier will contact you 24-48 hours prior to delivery to arrange a delivery time. Normal delivery hours are Mon -Fri 8-5 in most areas but may vary depending on the agents schedule in your area. The phone number used to contact you will be the daytime and evening phone numbers provided during checkout. Available delivery times will vary depending on the freight carrier’s schedule.

Before signing the shipping receipt at the time of delivery, carefully open and inspect items for any damage or defects. If you have ordered an electronic device, please plug this into an outlet to ensure the item works properly. Should you notice any damage or defects, note them on the shipping receipt on both copies of the waybill yours and the drivers. Be sure to get a copy of the shipping receipt (bill of lading) before the delivery person leaves. Should this occur, please contact Customer Care immediately. Please do not feel pressure to sign the shipping receipt without taking the time to unpack and inspect your merchandise. Once you sign the shipping receipt, you have accepted delivery for the item as is. After accepting delivery for your item, please keep all packaging materials for 30 days.

Most oversized items will be delivered only to the nearest ground-level entrance of your home or business. Exceptions include apartments and unusual driveways.


Additional fees may apply for the following: 


Redelivery fees ranging from $25 - $125* will be charged if you miss your delivery appointment. The decision to reattempt delivery is made solely at the freight carrier’s discretion. Your item may be returned to AMB Furniture and Design if the freight carrier is unable to contact you for delivery or if you miss your delivery appointment. In these situations, the cost of return shipping will be deducted from your refund. If our freight services misses an appointment they will attempt to re-schedule and do not refund any shipping costs for a missed delivery appointment.

Storage Charge:

Once the freight carrier has contacted you to arrange a delivery time, you must respond to their call within 1 business day. If the freight carrier has not heard from you and needs to store your item, you will be charged storage fees up to $50 per day. These daily storage fees may also apply if you cannot accept the delivery within 3 business days of the carrier contacting you.

Refused Delivery

If you refuse or return a non-defective or undamaged item, you will be responsible for all actual return shipping costs. Return shipping fees range anywhere from $100 to $995, depending on the size and weight of the item. Some items may also incur a restocking fee ranging from 15% to 25% of the item’s price. Return shipping fees should be paid directly to the freight carrier in advance. If not paid in advance, your return shipping fees may be deducted from your refund after the item is received at our warehouse.

Time Definite Fee:

Our freight carriers will do their best to arrange a convenient delivery time with you. If you need to request a specific delivery time outside their normal business hours, a “Time Definite” fee ranging from $75 to $200 may apply. Available delivery times are made solely at the freight carrier’s discretion, and certain days and times may not be available in all areas.

Stair Carry/Extra Labor Fee:  

If you would like your item carried inside your residence or up any flights of stairs, extra fees may apply.* Residences or businesses that have steep uphill or downhill slopes leading to the entryway may also be charged additional fees. These fees usually range from $25 to $50 and are negotiated with and paid directly to the driver making the delivery. These extra delivery options are not available in all areas.

By purchasing an oversized item, you authorize AMB Furniture and Design and/or the freight carrier to assess additional fees to your credit card as necessary according to the fee schedule herein.

Any updates or modifications may be made at any time and will apply to all orders as of Sept 1st , 2005.