Refund policy
Returns , Missing parts, Manufacturer Defects & Incorrect item delivery
Returns & Refund Policy
By ordering on our site and agreeing to our Terms and Conditions at checkout, the customer agrees to the following policies.
Return Shipping & Refused Shipments
If an order is refused after the shipment has already been shipped, the customer is responsible for all shipping costs incurred — both to and from — plus all applicable restocking fees.
Order Issues & Missing Pieces
If you have any problems with your order or need us to track a package, please email us immediately. If you are missing any pieces, please contact us within 24 hours to report the missing pieces. We will process the request with our suppliers for parts; this process can take up to 7–21 days depending on availability.
Defective Items & Returns
If you have a defective piece from the manufacturer or wish to return an item, we must be notified within 48 hours. We will then contact the manufacturer and start the claims process. For manufacturer defects, we act as a third party and forward your information to them and their information back to you.
If you wish to return an item you do not like, it must be in original manufacturer packaging and unassembled.
Damage Claims & Repairs
Once damages are reported to AMB Furniture & Design, we may require a repair quote from a local company in your area. The quote will be sent via email for approval by the manufacturer, freight company, or AMB Furniture & Design before any repair is made. Depending on your location, these quotes may need to be obtained by the consumer.
If items can be repaired, we reserve the right to repair the item. The freight company or manufacturer will reimburse for repairs, or offer a credit to keep the item as-is through their claims process. If the item is deemed unrepairable by the manufacturer or AMB Furniture & Design, the item will be reshipped or the repair will be reimbursed once the claim has been paid by the freight company or manufacturer.
We do not cover any shipping costs for movement of pieces from manufacturers for defect or damage claims.
Parts Orders
Some parts are shipped directly by the manufacturer; others ship from our warehouse. All parts orders are shipped via basic ground delivery.
Return Policy
To make a return for any reason, please contact us within 48 hours of receiving your order. The order must be in original manufacturer packaging and received back at our warehouse within 2–3 weeks of the original delivery date. Customer pays return freight plus a 20%–30% restocking fee for all returned merchandise.
All returns — for any reason, damaged or otherwise — must be in original manufacturer packaging and unassembled.
Damaged Items
If items arrive damaged, we reserve the right to replace the damaged part or send a new item to satisfy the order. If the customer does not want the item, it is treated as a return and all return conditions apply. If the customer refuses replacement, repair, or credit from the manufacturer, all return conditions will apply.
We are not responsible for reimbursement of any assembly fees paid by the consumer to have furniture assembled or reassembled when new parts are sent out or replaced.
Cancellations
- Transactions already processed that are canceled will incur a 5% transaction fee charged by our credit card processor.
- Cancellations after the order has been picked up from our supplier's warehouse and received into stock (but not yet shipped) will incur a 20% restocking fee.
- Once an item has shipped, any cancellation will be treated as a return and will incur all shipping, return shipping charges, and restocking fees.
Incorrect Items
If you receive an incorrect item, we will arrange a pickup and reship the correct item in a timely fashion. Reshipments can take up to 7–10 days depending on availability. If the customer does not wish to have replacements sent and cancels the order, the consumer will be responsible for return shipping charges and restocking fees.
Shipping Delays
Shipping delays may occur due to unforeseen circumstances, and partial deliveries may occur as well. If there are any shipping delays with the freight service and the customer does not wish to wait for delivery, the customer is responsible for original shipping costs, return shipping costs, and a 20%–30% restocking fee.
No Shipping Charge Reimbursements
We do not reimburse any shipping charges to or from the customer for returns.
Backordered Items
Products will be delivered when they come back in stock unless the customer cancels their order prior to shipment.