Refund policy

Returns , Missing parts, Manufacturer Defects & Incorrect item delivery

By ordering on our site and agreeing to our Terms and conditions at checkout the customer agrees to pay all return shipping costs, if the order is refused after the shipment has already been shipped out customer is responsible for all shipping costs incurred shipping to and from plus all applicable re-stocking fees for returned shipments.  If you have any problems with your order or you need us to track a package please e-mail us immediately. If you are missing any pieces to your order please contact us within 24 hours to report the missing pieces and we will process the request with our suppliers for parts, this process can take up to 7-21 days depending on availability of parts.  If you have a defective piece from the manufacturer or wish to return an item we need to be notified with-in 48 hours and we will contact the manufacturer and start the claims process, for manufacturer defects we are just the third party and forward your information to them and their information back to you, if you wish to return an item you do not like it needs to be in original manufacturers packaging and un-assembled.. Once the damages are reported to AMB Furniture & Design, we may require a repair quote from a local company in your area to process said repair quote and send the quote via email for approval by manufacturer , Freight company or AMB Furniture and Design before having the repair made.. Depending on your location, these quotes will be required to be obtained by the consumer. If the items can be repaired, we reserve the right to repair the item and the freight company or manufacturer will re-imburse for repairs or a credit to keep the item as is thru their claims process, if the item is deemed to be un-repairable by the manufacturer or AMB Furrniture and Design then the item will be re-shipped or the repair will be reimbursed once the claim has been paid by the freight company or manufacturer. We do not cover any shipping costs in movement of pieces from manufacturers for defect or damage  claims.  Some parts are shipped out by the manufacturer direct, others will ship from our warehouse and all parts orders are shipped basic ground delivery. If you wish to make a return for any reason please contact us within 48 hours of receiving the order, order does need to be in original manufacturer packaging for any type of return and received back in our warehouse with-in 2-3 weeks of the original delivery date. Customer pays return freight plus a 20%-30% restocking fee for all returned merchandise. If items arrive with damage, we reserve the right to replace the damaged part or send out a new item to satisfy the order. If customer does not want the item it is treated as a return and all conditions will apply if customer refuses replacement , repair or credit from manufacturer.  We are not responsible for re-imbursement of any assembly fees paid by the consumer to have furniture assembled or re-assembled when new parts are sent out or replaced.  Transactions already processed that are canceled after it has been processed will incur a 5% transaction fee charged by our credit card companies. Any cancellations after the order has been picked up from our suppliers warehouses and have been received into our stock ready for shipping and have not been shipped yet will incur a 20% re-stoking fee that applies. We do not reimburse any shipping charges to or from the customer for returns. Products will be delivered when they come back in stock unless customer cancels their order prior to shipment.  If you receive an incorrect item we can get the item picked up and the correct item re-shipped out to you in a timely fashion.  Re-shipments can take up to 7-10 days to re-ship to the consumer depending on availability.  If the customer does not wish to have the replacements sent out and cancel the order the consumer will be responsible for return shipping charges and re-stocking fees on the correct items.   All returns for any reason damaged or otherwise need to be in original manufacturer packaging and un-assembled. Once the item has shipped out any cancellation will be treated as a return and will incur all shipping and return shipping charges and re-stocking fees.  If there are any type of shipping delays with the freight service and customer does not wish to wait for delivery the customer is responsible for original shipping and return shipping costs and a 20%-30% re-stocking fee,  shipping delays may occur due to unforeseen circumstances or partial deliveries may occur as well.