Guardian Warranty Plan

Any and all covered reimbursement costs from Guardian on any claim is the sole amount that will be reimbursed to consumer is the amount guardian provides AMB Furniture as a retailer, AMB Furniture does not cover any additional amounts,  Guardian does not provide consumer any costs involved with re-shipping a new replacement item if a new replacement item is necessary for the claim process.   All amounts reimbursed by Guardian can be used towards another purchase thru AMB Furniture and Design only,  No refund of funds is provided back to the consumer on any Guardian claim.  You can accept a cash value for the payout from Guardian when they start your claim with them.

This is a legal contract (hereinafter referred to as the "Plan"). By purchasing it, you understand that it is a legal contract and acknowledge that you have had the opportunity to read the terms and conditions set forth herein. This Plan and your Welcome Letter and receipt, containing the Effective Date and Expiration Date of your Plan, and the product identification constitute the entire agreement between you and CNA Warranty Services Inc. .

NOTE: This Plan is not an insurance policy, cleaning or maintenance contract, or your original manufacturer warranty. This Plan covers defects in workmanship and/or material of your covered furniture item(s) and, if applicable, accidental damage from normal household use, as described herein.

Definitions

Throughout this Plan the words:

  • "You" and "your" refer to the purchaser of this Plan as shown on the receipt, and includes the Lessee if the product was acquired under a rent-to-own or lease-purchase transaction (collectively, "RTO Transaction").
  • "We", "us", "our" refer to the company obligated under this Plan as referenced in the Obligor section.
  • "Administrator" refers to the entity responsible for the administration of the Plan as referenced in the Administrator section.
  • "Furniture item(s)" refers to indoor or outdoor furniture constructed of upholstered fabric, leather/vinyl or wood/hard surfaces; adjustable bases; and area rugs purchased concurrently with this Plan.
  • "Retailer" indicates the dealer, store or outlet where you purchased the furniture item(s) and this Plan.

Obligor

The Obligor of this Plan is: (1) CNA Warranty Services, Inc. in all states except Florida and Washington; (2) In Florida, CNA Warranty Services of Florida, Inc.; and (3) In Washington, Continental Service Plan, Inc.

Administrator

The Administrator of this Plan is Guardian Protection Products, Inc. ("Guardian"), P.O. Box 300, Hickory, NC 28603-0300, 1-800-527-8485.

Term

Coverage under the Plan for each furniture item begins with the later of the Plan Effective Date, the purchase date of the furniture item, or the date the furniture item was delivered to you, and lasts for the Term stated on the Welcome Letter or receipt. This Plan is not renewable.

RTO Transactions

Where a furniture item was initially acquired under an RTO Transaction, any cash settlement or refund will be paid to the owner of the furniture item at the time the settlement is made. This will be the lessor if you have not yet acquired ownership of the property. In all other respects, the lessee will retain a beneficial interest in this Plan and all non-cash benefits shall be rendered to the Lessee.

Coverage

  • This Plan is limited to the 50 states of the United States, including the District of Columbia, and is only valid for new furniture item(s) purchased concurrently with this Plan.
  • The Plan covers materials and labor costs to service your furniture item(s) in the event of accidental damage during normal residential use due to stains or other covered damage or defects.
  • All coverages are for covered occurrences from a single incident.
  • The furniture item(s) must be picked up, delivered, and installed stain, damage and soil-free from the authorized retailer.
  • The warranty will be registered electronically by your retailer within 30 days of the furniture item's purchase date or delivery date.
  • Furniture item(s) and materials replaced under this Plan become the sole property of the Obligor except where prohibited by law.
  • The Plan is non-transferrable to another owner.
  • You are not required to purchase this Plan as a condition of a loan or sale of any property.

NOTE: You must keep the receipt for this Plan; it is an integral part of this Plan and you will be required to reference it to obtain service.

Product Specific Coverage

1. Fabric, Leather and Vinyl Furniture

  • Stains caused by any food or beverage normally consumed by humans
  • Mold and mildew stains caused by food or beverage spills
  • Stains caused by human or pet bodily fluids
  • Stains caused by grass, grease, ballpoint pen ink, iodine, nail polish, cosmetics, lipstick, crayon, and shoe polish
  • Rips, cuts, punctures or burns from a specific incident
  • Breakage of frames, springs, and sleeper, reclining, inclining, heating, and vibrating mechanisms (if originally covered by a manufacturer's warranty and such warranty has expired)

2. Wood and Hard Surface Furniture

  • Stains caused by any food or beverage normally consumed by humans
  • Mold and mildew stains caused by food or beverage spills
  • Breakage of wood or other hard surface from a specific incident
  • Gouge, heat mark or liquid ring from a specific incident
  • Breakage of glass or mirror components, any chip or scratch of glass or mirrors and loss of silvering on mirrors (with the exception of crowned or curved glass)
  • Checking, cracking, bubbling, or peeling of finish from a specific incident
  • Stains from nail polish

Liability

For any single claim, the limit of liability under this Plan is the lesser of the cost of: (1) authorized service/repairs, (2) replacement of affected furniture item with a new replacement piece of equal value, excluding taxes and delivery/shipping fees, or (3) the price that you paid for the furniture item.

The total liability under this Plan is the purchase price you paid for the furniture item, not to exceed the Maximum Limit of Liability shown on the Welcome Letter or receipt.

Service Request Process

  1. Report all covered claims to Guardian at 1-800-527-8485 within 5 or 30 days of the accidental staining or damage occurrence (see your Welcome Letter for reporting timeframe). Spanish assistance is available. Have your original itemized receipt and Plan documents ready.
  2. Your service request must be authorized by Guardian prior to any covered service repair or replacement. Any unauthorized service repair or replacement will void coverage.
  3. We may provide repair advice and/or products to aid in resolving your damage, or you may receive a no-charge in-home visit by a professional technician.
  4. Replacement is limited to the retailer where the Plan was purchased.
  5. We may offer a cash settlement in lieu of cleaning, repair or replacement should you decide to keep the original furniture item in its present condition.
  6. We will not replace or otherwise service matching pieces of furniture items that are not damaged.

Deductible

No deductible is required.

Exclusions to Coverage

  1. Anything not listed in the Product Specific Coverage section of this Plan.
  2. Damage covered by the manufacturer's warranty, repairer's warranty, or any other warranty in effect; pre-existing conditions; defects subject to manufacturer's recall.
  3. Damage occurring outside the 50 states of the United States, including the District of Columbia.
  4. Damage caused during delivery, handling, set-up or assembly; furniture in transit or storage; furniture located outdoors or on patios/screened rooms; damage by outside contractors; water damage by leaking appliances, water heaters, skylights, or pipes.
  5. Damage caused by pets or other animals, including damage caused by beaks, claws, or jaws; repeated pet bodily fluid stains.
  6. General soiling — gradual buildup of dirt, dust, body oils, perspiration, or any other accumulated stains not attributable to a single incident.
  7. Indentations from writing on wood surface; finish scorching; wood burns or heat damage; scratches, rips, cuts, gouges, and scuff marks that do not clearly penetrate through upholstery or the clear-coat finish on wood.
  8. Leather or vinyl cracking or peeling, including damage caused by perspiration, body and hair oils; stress tears or rips, scratches, and leather scars or finish defects.
  9. Odors.
  10. Unknown stains; color loss, fading, and discoloration; normal wear and tear.
  11. Loss of foam resiliency; pilling, fraying or loosening of threads on upholstery; seam slippage or separation.
  12. Spring or coil damage (unless specifically covered).
  13. Fabric or leather dye lot variations, wood finish variations or manufacturer's discontinuation.
  14. Plastic or metal parts such as hinges and drawer slides; failure of assembled joints; knobs, buttons, rollers, and accessories such as pillows, lamps, and remotes.
  15. Ballpoint pen ink, crayon or lipstick marks of more than 6 inches in length.
  16. Damage caused by unauthorized cleaning products or methods; defects or damage caused by topical treatments; failure to follow manufacturer recommended routine maintenance.
  17. Stains or liquid rings caused by medication, perspiration, body and hair oils, dyes, paints, acids, corrosives, caustic solutions, chemicals, bleaches, glue, candle wax, adhesives, gum, crayon, ink (except ballpoint pen ink), marker, dirt, pollen, tree sap, mold or mildew from atmospheric causes, rust, nail polish remover, hair treatments.
  18. Parachute cloth, "X" coded fabrics, 100% silk, non-colorfast material, draperies, area rugs, carpets, box springs, mattresses, nubuck, suede or other sensitive leathers, paper, fossil stone, marble, plastic, bare wood, wooden bed slats, oil finished furniture, crowned or curved glass, and electronic components.
  19. Any upgrades to the furniture item that alter the appearance and function from the manufacturer's original state.
  20. "As is", "final sale", "pre-owned" and rental products (other than an RTO Transaction); commercial use, public rental, use for profit or communal use for multi-family housing.
  21. Repairs necessitated by intentional physical damage, acts of nature, fire, burglary, theft, vandalism, collision, corrosion, insect infestation, misuse, neglect, mishandling and abuse.
  22. Unauthorized modifications; altered serial numbers; failure to follow manufacturer's installation, operation or maintenance instructions; repairs performed by non-authorized repairers.
  23. Damages due to external faults such as wiring, electrical connection or plumbing.
  24. Products on loan during repair process.
  25. Failure caused by voltage converter and/or applying incorrect voltage.
  26. Diagnosis where no defect has been found or noted.
  27. Damage caused by war, invasion, hostilities, civil war, rebellion, riot, strike, labor disturbance, lockout or civil commotion.
  28. Incidental, contingent, special or consequential damages including losses incurred due to delay in rendering service or loss of use during the period your furniture item is at an authorized servicer.

General Provisions

Cancellation

This Plan shall be cancelled by us for fraud or material misrepresentation, including commercial or rental use (other than an RTO Transaction). Unauthorized repair or replacement shall result in cancellation. Written notice of cancellation will be mailed to you not less than sixty (60) days before cancellation is effective.

This Plan can be cancelled by you at any time by mailing or delivering written notice to: Guardian Protection Products, PO Box 300, Hickory, NC 28603-0300.

  • Within 30 days: Full refund of Plan price, less the cost of any service received or pending.
  • After 30 days: Pro-rata refund, less the cost of any service received.

Arbitration

If we cannot resolve any disputes related to the Plan, you and we agree to resolve those disputes through binding arbitration or small claims court instead of through courts of general jurisdiction. You and we agree to waive our rights to a trial by jury and not to participate in any class arbitration or class actions. All arbitration shall take place in Chicago, Illinois unless otherwise agreed upon.

Insurance Securing This Plan

This Plan is secured by contractual liability policies provided by: (1) Continental Casualty Company in all states except Washington and (2) The Continental Insurance Company in Washington. Both can be contacted at 333 S Wabash Ave, Chicago, IL 60604, 1-800-831-4262.

You may contact the Obligor at 333 S Wabash Ave, Chicago, IL 60604, 1-866-298-3372.

State-Specific Requirements

The following state-specific requirements are added to and become part of this Plan and supersede any other provision to the contrary. Please refer to your Welcome Letter or contact Guardian at 1-800-527-8485 for the specific provisions that apply to your state, including Alabama, Arizona, California, Connecticut, Florida, Georgia, Illinois, Maine, Maryland, Michigan, Minnesota, and Nevada residents.

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